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How do I use Platinum Therapy Lights? What distance should I be from the light? What about dosage?
Use the light on bare skin for 10–20 minutes per treatment area with BIOMAX models, or 7–14 minutes per area with BIOMAX Pro models due to their higher output. Maintain a distance of 8–14 inches for deeper tissue work, or 16–24 inches for facial skin. Limit sessions to two or three treatment areas per day and begin with a slower, farther approach until you find your tolerance. Aim for 3–5 sessions per week for best results. For skin areas with hyperpigmentation, use only the red array, as near-infrared (NIR) may aggravate those spots.
Why aren't all the LEDs illuminating on my light? It looks like some of them are off.
This is normal. The devices use near-infrared (NIR+) wavelengths that fall outside the visible spectrum. These LEDs appear unlit even though they are working. NIR emission alternates with visible red LEDs, so every other row may look off while the light is functioning correctly.
Why do the LEDs seem to change color after using them for a bit? Why do some look yellow or green at times?
The LEDs themselves do not change color. What changes is your eye's perception. After exposure to precise wavelengths such as 630 nm and 660 nm, your eyes adjust, making the 630 nm LEDs appear amber, yellow, or green relative to the 660 nm LEDs. Once you return to normal lighting, your eyes re-adjust.
Do I need to wear eye protection? Are the lights safe for my eyes?
The included goggles are optional. Light intensity, not wavelength, determines eye safety. Avoid staring directly into the LEDs and treat them as you would any bright light source. Many users close their eyes or look away during sessions.
Can I adjust the output of the lights?
Yes. BIOMAX units allow digital control of output intensity from 0% to 100%. You can separately control the R+ wavelengths (630 and 660 nm) and NIR+ wavelengths (810, 830, 850, and 1060 nm), with independent on/off control of the 480 nm blue light.
BIOMAX Pro models expand on this with full individual wavelength control, allowing you to adjust each wavelength independently from 0% to 100% for maximum customization and precision.
Can I turn off the blue lights?
Yes. On BIOMAX units, you can turn the blue light on or off through the Settings menu by ensuring the “Blue” button is not highlighted. On BIOMAX Pro models, the 480 nm blue wavelength can be adjusted from 0% to 100% within the Spectrum menu.
Can I use the light without a stand? Can I lay the light on its side?
Yes. Users often lean the panel against a wall, hang it over a door, or lie next to it on a yoga mat. Feel free to get creative!
Can Platinum Therapy Lights be used with a pacemaker?
The lights are sold for general wellness and have not been tested with pacemakers or implants. Consult your physician before use.
Can I use a smartphone instead of a remote for my therapy light?
Yes. A smartphone app is available for both iPhone and Android as an alternative to the physical remote, allowing you to control the light directly from your phone.
Can I use PlatinumLED lights on pets?
Yes. Many customers use our lights with dogs, cats, horses, and other animals. Animals typically respond very well to red and near infrared light therapy. We recommend starting with shorter sessions and allowing the animal to move away freely if desired.Here is a link to our learn section on use for pets: Use for Pets
Are the lights safe for all ages?
Generally, yes. Red and near infrared light therapy are non-invasive and drug-free. Our lights are used by people of many ages. However, we advise consulting with your pediatrician before starting any new therapy. They will be able to provide personalized recommendations based on your child’s specific needs and health condition.
Does the light produce heat?
Yes, but our lights primarily deliver light energy, not heat energy. While the panels may feel warm during use, the therapeutic effects come from the light itself rather than heating the body like a sauna or heating pad.
Can I fly with my panels?
Yes, although larger panels may need to be checked due to size and weight restrictions. We strongly recommend contacting your airline before traveling to confirm their specific baggage policies and size limitations.For transport, we also recommend using the original packaging or a heavily padded hard case to help protect the panel during travel.
Do you use 5 W LEDs? 3W? How many watts are your LEDs?
The term "5 W LED" used by some competitors is misleading. Therapy lights across the industry use the same size diodes, around 42–45 mm. A dual-chip design does not increase light output. PlatinumLED uses high-quality single-chip LEDs. There are no legitimate 5 W therapy LEDs.
Why does PlatinumLED include pulsed lighting in the BIOMAX PRO?
Pulsing is an optional feature added in response to customer requests. There is no proven advantage to pulsed light. Optimal outcomes come from the device's power output and spectrum. Users can choose to use or ignore the pulsing feature.
Can I individually select wavelengths in the light to control only those?
Yes, BIOMAX PRO models allow you to independently control wavelength channels, so you can adjust or turn specific wavelengths on or off.
That said, most research on light therapy focuses on using red and near-infrared wavelengths together, as they are commonly studied in combination. For that reason, many users choose to run multiple wavelengths at once rather than isolating a single one.
What are the Joules or mW/cm² of your lights?
Third-party output testing data, including joules and mW/cm², from an accredited lab is available on the Certifications/Testing page.
What is the difference between the BIOMAX 300, 450, 600, and 900?
All models offer the same therapeutic benefits. The differences are in physical size, number of LEDs, and total output. The lights are modular, so you can connect units to build larger arrays. Larger units cover more of the body in a single session and deliver more overall light energy.
What is the difference between the BIOMAX PRO NANO, MIDI, GRANDE, and ULTRA?
All models offer the same therapeutic benefits. The differences are in physical size, number of LEDs, and total output. The lights are modular, so you can connect units to build larger arrays. Larger units cover more of the body in a single session and deliver more overall light energy.
Why does the BIOMAX 900 have different wattages and amperages for Remote and Solo modes?
In Solo mode, the BIOMAX 900 outputs approximately 490 W. When connected with the remote, power is reduced to approximately 380 W so that up to four units can run on a 15/20 A breaker without tripping it. The intensity and therapeutic benefits remain high in either mode.
What are the benefits of blue light therapy?
Blue/480nm wavelengths of light have been used in high level dermatology for many years and have numerous skin and anti-aging benefits. Studies have shown it to be beneficial for applications such as rosacea, psoriasis, anti-aging, acne and sun damage reversal among many others.
Why do your lights not use dual chips?
PlatinumLED uses high-quality single-frequency LEDs. Dual- or multi-chip LEDs emit multiple wavelengths from tiny chips, meaning each wavelength is produced at lower power and the total output is inferior. Dual-chip designs cannot optimize individual wavelength ratios and are considered a marketing gimmick. Single-chip LEDs provide superior distribution and output.
Why can’t I see the pulsing?
Pulsing happens extremely fast and is often invisible to the human eye, even when enabled. Additionally, only the near infrared (NIR) LEDs are pulsed, and NIR light itself is largely invisible to the human eye, which can make the pulsing effect even harder to notice.
What should I set the pulsing to? What does pulsing mean?
Pulsing rapidly turns the near infrared LEDs on and off at a specific frequency. There is no universally “best” pulse setting, and many customers simply leave pulsing turned off. Users who do pulse typically experiment with different settings based on personal preference and application.
What is the lifespan of the LEDs?
Our LEDs are rated for approximately 100,000 hours of use, which is around 15 years or more with normal use.
Do I need to replace the LEDs?
No. Our units use LEDs rather than traditional light bulbs, so the LEDs do not need to be routinely replaced. The average lifespan of the LEDs is approximately 100,000 hours, or around 15 years with normal use. Additionally, all of our lights include a full 3 year warranty, and we will replace the unit if it malfunctions for any reason during the warranty period.
What are the power requirements for the BIOMAX Pro?
All BIOMAX Pro models operate on standard household power. For example, the BIOMAX Pro Ultra running at full power on 110V draws approximately 6.7 amps (793 watts).
On a typical 15/20 amp household circuit, you can generally run up to two BIOMAX Pro Ultras at Full Power or up to four at Low Power.
All of our lights are also compatible with 220V power, which reduces overall amperage draw.
Do the BIO-Series lights work on the BIOMAX stands?
No. BIOMAX stands are only compatible with BIOMAX lights. BIO-Series lights do not fit.
What horizontal stand options do you have?
Two options are available: the BIOMAX Horizontal Stand, which holds one or two BIOMAX lights of the same width, and the BIOMAX XL Motorized Horizontal Stand, which includes a remote to raise or lower one to four lights of the same width. Stands are sold separately; multi-light packages include only the lights.
Can the horizontal stand be used vertically?
While some customers do this, the horizontal stand is not designed or guaranteed for vertical use. The base may interfere with comfort, and vertical use is at the user's risk.
How do I pair or sync my lights with the Professional Remote?
Turn on the light, then press Set, Remote, 1, and OK on the unit. On the remote, hold the side button and repeat Set, Remote, 1, OK. This procedure synchronizes each light to the professional remote.
How do I pair or sync my lights with the Simple Remote?
Turn on the light, then press Set, Remote, 1, and OK on the unit.
Please note, the Simple Remote runs all lights for 20 minutes at full power and does not include timer control.
If the lights do not respond, hold the remote's On button for 5 seconds until the indicator blinks, then press again to operate.
What is the difference between the BIOMAX and SaunaMAX Pro?
Temperature tolerance is the main distinction. BIOMAX lights operate at up to 130°F, while the SaunaMAX Pro is designed for high-heat, high-moisture environments and can operate at up to 150°F.
What’s the difference between the BIOMAX and BIOMAX Pro?
The BIOMAX Pro is our newest generation and features approximately 50% more light energy output, individual wavelength intensity control, adjustable pulsing, Smart Therapy Modes, and a more advanced remote control system. The original BIOMAX remains one of the highest performing red light therapy panels in the world and continues to be an excellent option.
Are BIOMAX Pro panels compatible with BIOMAX panels?
The BIOMAX PRO units are not compatible for direct digital connection with the original BIOMAX series. The BIOMAX PRO uses a different remote control system, so the two generations cannot be linked together for synchronized operation.However, both types of panels can still be used in the same setup and may be mounted on the same stands depending on configuration. They would simply need to be operated independently using their own controls.
Can I use BIOMAX and BIOMAX Pro stands interchangeably?
Some stands are compatible between the BIOMAX and BIOMAX Pro series, while others are not due to differences in panel design and mounting configurations. Please contact our support team with your exact setup so we can confirm compatibility.
Do you have open-box or refurbished units?
We do currently have a selection of open-box BIOMAX and BIOMAX Pro panels and BIOMAX and BIOMAX Pro stands available at a reduced price. All open-box items include our full 3-year warranty, though these items are final sale.You can view our current open-box inventory here: https://platinumtherapylights.com/collections/open-box?shpxid=76f61fce-3990-4f06-abb5-6c8c84e9e922
What is the shipping ETA for my order?
Orders are shipped in the order received. Shipping dates are posted on the Shipping Information page. Customer service cannot provide estimates beyond what is listed there.
Do you work with distributors or wholesalers?
No. We self-distribute globally and do not work with distributors or wholesalers.
How do I cancel an order?
Email support@platinumtherapylights.com with your order number. If the item has not yet shipped, we will cancel it and issue a refund to your original payment method. Note that shipping can occur before tracking updates are visible. Allow 1–3 business days for the refund to appear.
Do you ship to Canada, the EU, or other countries?
Yes. Orders to Canada ship from our California warehouse with duties prepaid. EU and UK orders ship from a German warehouse with free shipping. Other international orders ship from Southeast Asia. Lights operate on all voltages and are supplied with the appropriate plug type. Our warranty and policies apply worldwide.
What if my order arrives damaged or with missing items?
Contact customer service right away with a description or photo of the issue. We will resolve it promptly. For minor cosmetic damage unrelated to production, a partial refund may be offered.
What is optional shipping protection?
Optional shipping protection covers losses when a carrier delivers a package to the wrong address but marks it as delivered to your address. This protection can be declined at checkout.
What is your return policy?
Our lights come with a 60-day satisfaction guarantee. For non-defective returns, you are responsible for return shipping and a 20% restocking fee. The 3-year warranty covers malfunctions, and claims may involve replacement parts or support. Full details are on the Warranty/Returns page.
What are the shipping weights and dimensions of your products?
Approximate dimensions and weights by model:
BIOMAX Series
- BIOMAX 900: 44 × 16 × 8 in / 33 lb
- BIOMAX 600: 43 × 13 × 8 in / 27 lb
- BIOMAX 450: 31 × 13 × 8 in / 20 lb
- BIOMAX 300: 23 × 9 × 7 in / 13 lb
BIOMAX PRO Series
- BIOMAX ULTRA: 44 × 16 × 8 in / 37 lb
- BIOMAX GRANDE: 43 × 13 × 8 in / 32 lb
- BIOMAX MIDI: 31 × 13 × 8 in / 23.5 lb
- BIOMAX NANO: 23 × 9 × 7 in / 19.5 lb
BIOMAX and BIOMAX Pro Mounts
- XL Motorized Horizontal Stand - 36x13x10 in 64.5 lbs
- Horizontal Stand - 40x15x7 in. 36.4 lbs
- Mobile Rack Stand - 35x17x7 in. 43.9 lbs
- TableTop Stand - 21x13x 6 in. 9.7 lbs
- Floor Stand - 16x12x5 in. 5.7 lbs
- Desk Mount Arm Stand 16x9x9 in. 11.5 lbs
- XL Mobile Floor Stand 37x16x7 in. 21.00 lbs
SaunaMAX Pro and Stand
- SaunaMAX Pro - 44x17x5 26.50 lbs
- SaunaMAX Stand 32x13x8 in. 24 lbs
When is your next sale?
Sales are not announced in advance. Use discount code 5OFF at checkout for 5% off any light or package. Sign up for our mailing list to stay updated. Open-box and refurbished units are also available as a savings option.
Can I use HSA or FSA funds?
Yes, all of the products on our website are fully HSA/FSA approved.To use HSA/FSA at checkout, please make sure to check out as a guest and do not use expedited checkout options such as ShopPay or PayPal. On the final payment page, simply select “Truemed - Pay with HSA/FSA.”
Do you have a referral or affiliate program?
Yes, both are available.
Referral Program: Customers earn a $50 store gift card for each referral that results in a purchase of $500 or more. The reward is issued after the 60-day return period ends.
Affiliate Program: Affiliates earn a 5% commission on every purchase made through their affiliate link, with no minimum purchase required. This program is for individuals or businesses with platforms to promote our products.
For more information on the affiliate program, contact affiliates@platinumtherapylights.com or visit our Referal Program info page
